StockX banned me for denying an unauthorized transaction

Let me tell you about a customer experience from hell.

StockX is a platform for people to buy and sell limited edition sneakers and other apparel. At 4:43 AM, I received a notification that my PayPal was charged for $364.36 USD.


I saw this notification about an hour after it came in and immediately emailed their support email explaining this unauthorized charge. I hopped onto the StockX website to find that the email address on file for my account was changed. I immediately clicked to unlink my PayPal from StockX before another charge would occur.

I discovered that someone purchased a Supreme x North Face backpack and had planned to ship it to Paris, France.

After no response for an hour, I decided to log into PayPal to place a hold on the charge, before the money was gone for good. What happens next? They ban me for denying the charge.


We will be suspending your account indefinitely due to a chargeback via PayPal. We cannot risk another future chargeback from your account. We do not allow any returns, or exchanges on StockX.


Finally, a support agent reaches out to my original email, saying they cannot find the fraudulent item that was purchased. I go to login to StockX so I can send over a screenshot about the fraudulent email and the page loads blank, because my account is disabled.

So how exactly did this happen?

  • StockX allows you to easily change the email address on file without confirming the change from the old email. This means receipt emails for fraudulent will avoid your inbox.
  • The PayPal link they have in place must not require a password to re-login via PayPal before purchasing

Figure it out, Russ.

You Might Also Like


  • Reply Joe November 3, 2017 at 11:45 am

    What an awful company – hope they get things figured out. Try calling them.

    • Reply Josh MacDonald November 3, 2017 at 11:49 am

      I told them to call me, and the support agent (Jan) told me: “We are not a call center, therefore this our only form of communcation.”

      Apparently you have to be a call center to have a phone.

  • Reply Hearn November 3, 2017 at 11:50 am

    Brutal. Good luck

  • Leave a Reply