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My Horror Experience With GetResponse

Written By Josh MacDonald on August 14, 2017
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1. Their registration box doesn’t work

So first, when registering on the registration page, there are several textboxes to fill out. However, the textbox wouldn’t take any of my emails. My personal joshmacodnald.net email, nor my gmail or hotmail addresses. It just said the email was invalid, when it clearly wasn’t. Frustrating.

2. Their website is full of errors.

So I click to email them, guess what? 502 error. I got back, click the button again, okay the email form appears now. So I send an email.

3. Their email is slower than they let on.

After submitting an email to the sales department to explain you can’t sign up (a HUGE CRO issue, probably costing them 5-10% loss in sales), you’re told they’ll be in touch “very shortly” and by that, I’d expect an email within an hour. No, of course they didn’t follow up within an hour.

 

4. Their phone number is out of service

As I said, an hour goes by without a response so I just try to submit the form. It gives me an error message, with a phone number. Awesome! I’ll hop on call and get this sorted right away I imagine. NOPE. After calling, a pre-recorded message says the number is no longer in service. Wonderful.

5. The live chat support agent was misinformed.

So I search Google and find a live chat option, cool. I’m connect with someone right away who says the issue is I must have my DNS records set for my domain. Why? He nor I have a clue. I run A records for my VPS and I run MX records to connect to my mail server. His answer doesn’t explain why I can’t register with my hotmail or gmail.

Also, why does the email of the admin need to have this? It’s not like this is the email we’ll be sending emails from anyways. This is more so my personal email for billing, support etc. I don’t want emails to be sending from this. But with GetResponse, yes, they try to imply that you’ll be sending from your personal email.

Whatever, so I exit out of that live chat, annoyed. I go to the homepage, there is a single form that asks for an email address and a password to get started. I enter in the EXACT SAME details as before, and it works. So one registration form works, and the other does not. Talk about lost sales.

6. The editor is super laggy and disfunctional

So I finally get into the control panel. Cool. I setup an email, and the HTML editor delays every input for 1 second. Frustrating! So you don’t spot a type until you’re 5 words along and have to click back or wait for the arrows to catch up, etc. What a mess. So I wrote the email text in my local editor, then just pasted it into GetResponse.

Would you believe me if I said the backspace button stopped working within the editor and I had to refresh the entire page?

7. Their docs are out of date

So now it’s time to integrate with my existing solution. I found someone made an extension for Contact Form 7 on WordPress and GetResponse (no idea why GetResponse wouldn’t code this for their own customers – it sure would be nice), so I download the extension and it asks for an API key. Okay, so I go into my dashboard, I can’t find it in the options. So I search on Google, and find this article. I try to implement what it says – outdated. The pages and settings it explains are no longer part of the current UI.

8. Their live chat is super laggy

So I go back to live chat to clarify how to find the API key. The worst part? It lags about 20 seconds when you try to type something in, and that is sometimes not quick enough before the live agent tries to cancel the conversation before a response can be fired off.

9. They send emails you can’t unsubscribe from

Here’s another one for you: you’re basically signed up for endless emails from them. No unsubscribe link.

End rant. So, does anyone have an autoresponder recommendation?

Josh MacDonald
Josh is an internet marketer and entrepreneur best known for his SEO knowledge and software such as SerpClix and Keyword Scout.

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1 comment

  1. GetResponse15 Nov 2017

    Hi Josh,

    First of all, I am so sorry to hear about the trouble you were having with GetResponse. If you’d be willing to send me a direct email with your account details, I can ensure that you are immediately contacted by someone to help and sort out these issues.

    Just a couple of points I wanted to note in the meantime:

    1. Apologies for the misleading information about the phone number. I have already forwarded this to the appropriate team and asked them to remove it.
    2. I have also asked for the document you referenced to be updated as soon as possible. Thank you for bringing this to our attention.
    3. We were, unfortunately, experiencing some connection issues yesterday which have since been resolved, but if you happen to come across the same problem again, please let me know.

    If you’d like to reach out to me personally for any information or follow-up details, feel to email me: skirwan@getresponse.com

    Once again, we’re sorry that you had such an experience and we appreciate your feedback.

    Hopefully I’ll hear back from you soon.

    Shelley Jeżewska
    Social Media Specialist
    GetResponse

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